I had never heard of Newton before it’s most recent resurrection. It seemed CRAZY to me that people would still be loyal after so much drama. (It also seemed crazy to me that people would pay a subscription for an email client at all.)
I was intrigued, tried it out, and immediately realized how much my email experience was improved. I signed up when the trial ended. It wasn’t clear how to apply my subscription to the client, so I sent an email asking for some help. After a little bit of tinkering I figured out what I needed to do and got the subscription working.
It has been TWO MONTHS and I still haven’t received any tech support response to my email.
Imagine if I was a less technical user and couldn’t figure it out on my own? Imagine being a brand new customer and not getting a reply for two months and running?
Occasional updates to the “roadmap” tab on this site do not count as community engagement.
I want to be able to recommend this client to friends and family! I want to see this version succeed beyond any prior version! I want to share how beautiful, simple, and fast this software is!
But I cannot do that in good conscience if I am not kept in the loop as far as updates, timelines, and the future of this software goes.
Update the website, tweet once a week, reply to bugs/suggestions on here, respond to people’s requests for help getting their subscription working!
(If you don’t have the bandwidth to do this, let me do it for you. I would be more than happy to donate the small amount of time needed. 100% serious about this. MBA, start-up experience, currently working in product creation for a Fortune 100 company.)