So guys I took screenshots of the many times this issue was mentioned and sent an email to them. But knowing they won’t reply, I moved away from Newton completely. Currently using Edison - with no send later features - might move into Polymail.
Thankfully I was still under trial with 7 days remaining, so I didn’t have to pay their annual fee. I loved the simplicity and the smart features. But I reply on templates way too much for common enquiries.
Maybe if these issues get addressed, and I’m not tied down with another subscription, I’ll give Newton another go.
It feels wrong to give money to a company who doesn’t acknowledge or respond to customer complaints.