It’s been a minute since I’ve dropped in on this whole Nolt forum, but while I agree that the upkeep here is a bit concerning, I defer to the App store’s log of updates and the time between them. Since the owners of Yac took over, there has been a fairly consistent rollout of fixes and improvements upon a pretty solid app…not perfect, but we’re all here for a reason aren’t we? Many of the items in the “In Progress” area here are actually complete… would be a “feel good” move if they’d just check those off!
I could be wrong, BUT I believe they may be also dealing with sunsetting of the x.ai scheduling service. I’m sure that integration was not an easy undertaking and now they’re probably having to figure out how to yank it out without angering everyone and/or whatever unfathomable things that accompany something like that.
It’s remarkable how much bad luck Newton has experienced in its lifetime. I too am a “2 shutdowner” with nothing but faith.
Yes we’re paying for a product, but from a cost to benefit perspective and a “my cost to their workload” perspective, I’m definitely giving them space and time before I get even remotely upset and jump ship…let alone put them on blast. Lest we forget they’ve had to deal with the same bedlam over the last 18 months, they’re human too…of course, not even remotely insinuating that anyone here has stated otherwise or is really being that contemptable. Everyone is airing some pretty valid frustrtaions for sure.
I just think, as avid supporters of the app who even take the time to contribute here, we should reserve our judgements with as many things considered and do so in a manner that is, yes, critical to encourage accountability, but also encouraging for such a small team doing what they’re doing. I know I’d probably shut out a forum that was nothing but (albeit rightfully) frustrated customers… not the right move, sure, but definitely human!
I mean… I think we could mostly agree that the previous Newton admin (or at least during the dark days of Essential) were truly the worst customer service and management I have ever experienced in any realm of business. The current team is wearing two hats: keeping code (that was ahead of its time) up to snuff with the insane evolution of OS’s across the industry, and mending customer relationships while also trying to stay innovative… so I gues that’s like two hats and a visor.
At the end of the day, I’d prefer they continue to focus on the former—keeping the beast running. The rest is really just noise from us :)
We can take our money and attention elsewhere if we’re truly that unhappy.
Just some thoughts. Thanks to the OP, Ahskan, and Ben for sharing their communication experiences… using their own tool against them with those read receipts 😂 I love it! haha