Newton app no longer retrieves emails (not on Iphone and Mac)#832

For days now, emails are not being retrieved from servers. I have multiple accounts on Gmail, O365, IMAP and none of them are being pulled into Newton. Obviously support is unavailable. Still love the layout of the app but it seems like nobody is managing the product and running support. Does anybody have the same issues?

Yes i am the same problèm since 2 Monce 😡😡😡😡😡

THe app stopped working on both mine and my business partners phones and desk top apps. Nothing in or out since Friday, it’s now monday. Is newton broken??

me too

Similar issues for me across all devices since Friday

I’m getting the same issues. Since 8/24, nothing in or out. I tried re-auth and those don’t come up either.

Wait did they close shop (again)? Whats going on? Anyone have clues?

We did not close shop. We are having some server issues and expect them to be fixed shortly. Apologies for the inconvenience caused, we are on it.

Your servers have been hacked????

Ha no, no hacking. Configuration issue on AWS. It’s a problem on their end that we are having to work around.

It’s been 2 months when are you going to solve this fairly simple problem?

How on earth do you know it’s a fairly simple problem? The backend for Newton is nutso complex and we didn’t code it, someone else did 12 years ago.

For me, the problem comes from the capacity of the AWS buffer.

It would be nice to send an email to all users to explain the problems encountered

Where are you? In the problem?

Are you thinking of solving it in the coming days?