I am super disappointed with Newton.
I loved it for the first few months I used it, but after switching from Mac to Windows, had issues refreshing my inbox. After writing customer service in 10/2022 and never receiving a reply, I decided I would stop using it and just let my year subscription run out. While I emailed customer service again to cancel my subscription prior to renewal (just under a week ago), I was not responded to and have just been charged for another year for a client I haven’t used in months.
A straightforward account management dashboard with cancellation options would make this process far easier than to wait for a response from a seemingly unmonitored email address.
If anyone could advise me on how to cancel my subscription and get a refund that would be much appreciated.